§ 1

Scope and definitions

(1) These General Terms and Conditions apply to contracts between Ute Dörr, trading as DÖRR CONCEPT, 97318 Kitzingen, Germany, email: hallo@doerr-concept.de, telephone: +49 (0) 9321 92 377 89 (hereinafter the “Provider”), and her customers for the services agreed in the offer, in particular concept development, consulting, design, advertising technology and printing, event marketing, the planning and realisation of events and trade fair appearances, and the supply of exhibition systems.

(2) The offers are directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law (hereinafter the “Customer”). Contracts with consumers within the meaning of Section 13 BGB are not concluded on this basis. The Provider may request reasonable proof of the commercial purpose of the contract.

(3) Deviating, conflicting or supplementary terms of the Customer only become part of the contract if the Provider agrees to their application. Performing an order without reservation does not in itself constitute consent to these terms.

(4) Individual agreements take precedence. Otherwise, the agreed service description and expressly agreed special contract terms take precedence over these GTC. An order confirmation does not change an offer that has already been accepted without the Customer’s consent.

(5) For services, the Provider owes the agreed activity with the required care. For contracts for work, she owes the agreed result, for example the creation of a specific design concept or the contractual production of a trade fair appearance. The supply of movable items to be manufactured, in particular individually printed exhibition graphics, is in principle subject to the law of sale under Section 650(1) BGB. The temporary provision of items is governed by the agreed rental services. For mixed contracts, the legal classification depends on the agreed obligations and the purpose of the contract; the designation of a service alone does not decide it.

§ 2

Changes to these GTC

(1) The GTC incorporated when a contract is concluded apply to that contract. Changes to an ongoing contract require the agreement of both parties. Publishing a new version on the website does not change existing contracts.

(2) For future contracts, the applicable version is identified in the offer and made available to the Customer. These GTC do not apply to further contracts merely because they are published on the website.

§ 3

Enquiry, conclusion of contract and scope of services

(1) The website serves for information and non-binding contact. The presentation of services, products and configurations is not a binding offer. An enquiry sent via the website establishes neither an order nor an obligation to pay. A contract is only concluded by a separate agreement.

(2) Unless the offer provides otherwise, individual offers from the Provider are binding for 30 days from the date of the offer. The contract is concluded by the Customer’s timely acceptance corresponding in content to the offer, in particular by signature or confirmation by email. Deviating or late acceptances require acceptance by the Provider. Individual oral agreements remain possible; for documentation purposes they should be confirmed in text form.

(3) The scope of services results from the agreed service description, including the agreed dates, quantities, specifications, delivery or event locations and prices. For pure services, a specific economic or promotional result is only owed if expressly agreed. Agreed work results and performance obligations remain unaffected.

(4) The Provider may use suitable partners and subcontractors unless personal performance has been agreed. Her responsibility for her own contractual obligations remains. Section 9 applies in addition to third-party services.

(5) If an agreed material or a specific design is not available, the Provider informs the Customer without delay and, where possible, proposes a suitable alternative. Changes to agreed characteristics or to the price require the Customer’s consent. Without consent, the original agreement and the statutory rules on breaches of performance apply.

§ 4

Prices and payment

(1) Agreed prices are net prices in euros plus statutory value added tax. Packaging, shipping, transport, insurance, travel costs and other incidental costs are stated in the offer by amount or by a comprehensible basis of calculation, unless they are included in the agreed price. Rush surcharges require an agreement.

(2) The method of payment, agreed down payments and instalments, and prepayment for specifically designated third-party services result from the offer. Without a separate agreement, there is no obligation to pay in full in advance. Statutory claims to instalment payments remain unaffected.

(3) Invoices are payable within 14 days of receipt, but not before the statutory or contractually agreed due date. For contracts for work, the remuneration is due upon acceptance, subject to agreed down payments and instalments; for services, after performance or after the end of an agreed billing period. For deliveries of goods, the agreed payment terms apply and otherwise the statutory provisions. Invoices are transmitted electronically in the format provided by law.

(4) Changes and additional services are agreed before they are carried out with regard to scope, price and schedule consequences. Where billing is based on effort, the rates communicated and agreed before the order apply. Remedying defects in the owed service is not a change service to be paid for separately.

(5) In the event of default, the statutory provisions apply, in particular Section 288 BGB. Any further recoverable damage is reserved.

(6) The Customer is asked to report recognisable invoice errors promptly. Failure to report does not constitute acknowledgement of the invoice or waiver of objections.

(7) The Customer may set off undisputed claims or claims established by final court decision. This also applies to claims that are in a reciprocal relationship with the main claim, in particular on account of defective or incomplete performance of the same contract. Statutory rights to refuse performance and rights of retention arising from the same contractual relationship remain unaffected.

§ 5

Customer’s cooperation and responsibility

(1) The Customer provides the information, documents, data and approvals required for the order in good time and in the agreed form and names a contact person with decision-making authority. The Provider communicates necessary cooperation actions and dates in good time.

(2) A comprehensive legal review of advertising statements or of content specified by the Customer is only owed under a separate agreement. The Customer is responsible for the accuracy of its information and for the rights to the content it provides. The Provider’s own statutory and contractual duties as well as her duties to give notice and exercise care remain.

(3) The Customer ensures that it may use the texts, images, logos, files and other content it provides for the agreed purpose and may make them available to the Provider for processing. For personal data, the responsible party concerned ensures the required legal basis and information of the data subjects. The Customer’s consent alone does not replace any required consent of persons depicted or otherwise affected.

(4) If the Customer culpably breaches the obligations under paragraph 3 and third parties therefore assert justified claims against the Provider, the Customer indemnifies her, to the extent of its responsibility, against these claims and the necessary reasonable costs of legal defence. Any contributory fault of the Provider is taken into account. She informs the Customer without delay and gives it a reasonable opportunity to cooperate; without its consent, no acknowledgements or settlements are made at its expense.

(5) If missing cooperation delays the service, the Provider informs the Customer of the consequences and, where necessary, sets a reasonable deadline. Dates are postponed only to the extent of the delay actually caused plus any necessary reasonable restart time. Whether a fixed event date can still be met must be agreed without delay.

(6) Claims due to omitted cooperation are governed by the statutory requirements, in particular Sections 642 and 643 BGB for contracts for work. Damages require the statutory conditions. The same failure is not billed twice. The mere passage of time does not count as a final refusal to cooperate.

§ 6

Deadlines and delivery times

(1) Performance and delivery dates are agreed in the offer. Time indications described as expected are forecasts; expressly agreed fixed dates and event dates are binding. The obligation to perform on time is not limited by the use of subcontractors.

(2) The start of performance depends on agreed down payments and the documents and approvals actually required, where stated in the offer. Production, shipping and delivery dates are stated separately where this is relevant to the intended use. For trade fairs and events, the parties agree in good time on any necessary delivery reserve.

(3) If the Provider recognises an impending delay, she informs the Customer without delay and proposes suitable remedial measures. Statutory rights due to default or failure to meet a fixed date remain unaffected.

(4) Partial deliveries are permitted insofar as they are reasonable for the Customer and usable for the agreed purpose. The Provider bears additional shipping costs caused by partial deliveries she arranged, unless otherwise agreed.

(5) Section 15 applies to force majeure.

§ 7

Delivery and retention of title

(1) For contracts of sale and contracts for work and materials, risk passes to the Customer in accordance with the statutory provisions. Section 447 BGB applies to a sale involving carriage. If, under the contract, the Provider owes delivery and installation of a finished work at the place of use, the relevant statutory provisions apply; mere handover to a carrier does not replace the owed completion and acceptance.

(2) Within the scope of her delivery obligation, the Provider ensures suitable packaging and proper handover. On request, transport insurance is taken out at the costs agreed beforehand. The Provider supports the Customer in clarifying transport damage and in asserting claims against carriers. The Provider’s own duties remain unaffected. In the event of default of acceptance, the statutory conditions for the transfer of risk apply.

(3) Delivered goods remain the property of the Provider until full payment of all secured claims arising from the business relationship. The Customer may resell them in the ordinary course of business and hereby assigns to the Provider the resulting claims in the amount of the invoice value of the goods subject to retention; the Provider accepts the assignment. The Customer remains authorised to collect until revocation for good cause. Revocation is possible in particular in the event of default in payment. Access by third parties to the goods subject to retention must be reported without delay. If the realisable value of the security exceeds the secured claims by more than 10%, the Provider releases security of her choice on request.

§ 8

Print data and approval

(1) The Customer provides print data in accordance with the technical requirements made available before the order and agreed for the specific product, or commissions their creation. The scope and, where applicable, separate remuneration for data checks, proofreading, colour proofs and correction rounds are set out in the offer.

(2) Before production, the Customer receives a preview or the agreed proof for approval. The Customer checks the content recognisable in it, in particular texts, spellings, image selection, dimensions and layout. The approval applies to the specific version submitted. The Provider remains responsible for its implementation as agreed; approval does not remove claims for errors that were not recognisable or only arose during production.

(3) A screen preview is not a binding colour proof unless agreed. Technically unavoidable minor deviations are only permissible insofar as they are reasonable for the Customer and do not impair the agreed use. Binding colour or dimension specifications take precedence. Quantity deviations are only made on the basis of a product-specific agreement including how they are billed; there is no general reservation of over- or under-delivery.

(4) The Customer is responsible for dimensions and specifications it specifies. The Provider remains responsible for agreed measuring, testing and adjustment services and for implementing the specifications transmitted, and points out recognisable inconsistencies.

§ 9

Events and third-party services

(1) The offer specifies which services the Provider owes herself, which tasks the Customer undertakes and who acts as organiser towards guests, authorities and the venue. Responsibilities under public law and her own duties of safety, inspection and general duty of care are not excluded by this allocation of tasks.

(2) If the Provider commissions a third party in her own name to fulfil her contractual obligations, she remains the Customer’s contractual partner and is responsible for the owed service. Fault on the part of her vicarious agents is attributed to her under Section 278 BGB. The provisions in Section 14 apply to damages. The assignment of claims against partners does not replace the Customer’s own claims against the Provider.

(3) If a contract is to be concluded directly between the Customer and a partner, this and the Provider’s role as intermediary or representative are disclosed before the order. Commissioning in the Customer’s name takes place only with appropriate authority and within the approved costs. Partner terms including cancellation rules are made available before the contract is concluded and, where necessary, effectively incorporated. In this case, the Provider is liable for her own duties of mediation, selection, information and coordination; the partner’s performance obligation is governed by its contract with the Customer.

(4) Menu, drinks, binding number of guests and deadlines for changes are set out in the offer or in a supplementary agreement. Changes after approval are coordinated according to availability and the conditions agreed beforehand. Saved or refunded costs are taken into account in billing. A mere reference to non-cancellable partner costs does not establish an additional claim to payment where the Provider owes the performance herself.

(5) Allergies, intolerances and special dietary requests should be communicated early and, where possible, without attribution to individuals. Necessary personal health data may only be transmitted and processed on a sound data protection basis. Responsibilities for allergen information are agreed with the catering company; statutory duties of information and care and expressly agreed characteristics remain unaffected.

(6) Permits, safety concept, house and trade fair rules as well as registrations and costs, for example for GEMA, special use or the serving of alcohol, are allocated to the responsible parties in the offer. Commissioned organisational services and the Provider’s own statutory duties remain. For outdoor events, the parties agree, as needed, on bad-weather alternatives, cancellation criteria and additional costs. There is no general exclusion of statutory rights due to weather events.

(7) For the temporary provision of systems, furniture, decoration or technology, the rental period, condition, set-up, use, return and remuneration are agreed. The items are to be handled carefully and as intended. The Customer is liable for damage or loss under the statutory conditions; wear and tear in accordance with the contract is not damage. Statutory rights in respect of defects of the rented item remain.

(8) Photo and film recordings are made only to the agreed extent and with regard to the rights of third parties. Publication for reference or advertising purposes requires the Customer’s prior consent and the necessary rights and data protection bases regarding the persons and content concerned. The Customer’s approval alone does not replace these. Confidential content is not published.

§ 10

Changes and termination of the contract

(1) Change requests are agreed with regard to service, remuneration and schedule consequences. A mere change request does not give rise to additional remuneration. Statutory rights to adjust or terminate the contract remain unaffected.

(2) Notices of termination and agreements on cancellation of a contract should be made in text form for evidentiary purposes. Mandatory statutory formal requirements remain unaffected.

(3) The Customer may terminate a contract for work under Section 648 BGB until completion. The Provider may claim the agreed remuneration but must credit expenses saved as well as other earnings or earnings maliciously not obtained. For the part not yet performed, the statutory presumption of 5% of the agreed remuneration attributable to it applies. Both parties may prove a higher or lower claim, including one that lapses entirely. Non-cancellable third-party costs are taken into account only within the claim actually existing and are not additionally charged twice.

(4) Paragraph 3 applies to contracts for work and materials concerning non-fungible items in accordance with Section 650(1) sentence 3 BGB. For other contracts of sale there is no general right of free termination; a voluntary cancellation and its consequences require an agreement. Individual printing that has already begun does not in itself give rise to an obligation to pay the full price independent of the statutory requirements.

(5) For pure services and rental relationships, the agreed duration and the statutory rules on termination and remuneration apply. These GTC do not establish any automatic renewal of the contract. If ongoing support is agreed, the term and ordinary termination options are set out in the offer.

(6) The right to terminate for good cause as well as statutory rights of withdrawal, price reduction and damages remain unaffected. In the event of justified termination of the contract due to a breach of duty by the Provider, no cancellation fee under paragraph 3 is charged.

§ 11

Rights of use and copyright

(1) Upon full payment of the remuneration agreed for the respective work result, the Customer receives, unless otherwise agreed, non-exclusive rights of use, unlimited in time and territory, for the agreed contractual purpose. Before that, the Customer has the right of review and approval required for this purpose. If an event or publication is to take place as agreed before full maturity and payment, use in accordance with the contract is permitted at that time.

(2) The Customer may involve commissioned service providers to the extent necessary in the use in accordance with the contract. Any further transfer or sub-licensing and substantial modifications require consent unless otherwise agreed or permitted by law. For reusable exhibition systems, the agreed repeated use of the associated graphics is not restricted by this provision.

(3) Open layout files, raw data and working files are only handed over insofar as agreed. The final files and work results required for the agreed use form part of the owed scope of services. Rejected or uncommissioned drafts may not be exploited without consent.

(4) For third-party material, the Provider names the essential licence terms and usage restrictions in good time. She ensures that the rights she procures enable the agreed use. A later reference to unknown licence terms does not restrict promised rights.

(5) The Customer grants the Provider the rights of use and modification required to carry out the order in respect of the content it provides. Use as a reference is governed exclusively by Section 9 paragraph 8. General know-how may continue to be used while maintaining confidentiality and the Customer’s rights.

§ 12

Acceptance and rights in case of defects

(1) For contracts for work capable of acceptance, the Provider notifies the Customer of completion and calls on it to accept the work, setting a reasonable deadline. Acceptance may not be refused because of insignificant defects. Deemed acceptance occurs only under the conditions of Section 640(2) BGB. Mere use or the absence of a detailed defect report does not replace these conditions. Partial acceptances take place only insofar as agreed and relate to separable services.

(2) The duty to inspect and give notice of defects under Section 377 of the German Commercial Code (HGB) applies if the sale in question is a commercial transaction for both parties; Section 381 HGB remains unaffected. Otherwise, the Customer is asked to report recognisable damage and quantity deviations promptly and, where possible, to document them. This request does not establish an additional cut-off period and does not restrict statutory rights in case of defects.

(3) For contracts of sale and contracts for work and materials, the Provider provides subsequent performance in accordance with the statutory provisions. For contracts for work, she may, in accordance with Section 635 BGB, remedy the defect or produce a new work. Further statutory rights, including self-remedy where permitted by law, remain unaffected. No fixed minimum number of attempts at subsequent performance is agreed. For time-bound events, the particularities of the performance date are to be taken into account.

(4) No claims exist against the Provider for defects that only arise through improper use, changes not in accordance with the contract or other influences for which the Customer is responsible. A change by the Customer or a third party does not lead to the loss of claims for other, independent defects. The statutory rules on the burden of presentation and proof remain unaffected.

(5) Claims for defects arising from contracts of sale, contracts for work and materials and contracts for work become time-barred one year from the respective statutory start of the limitation period. Excluded are all claims for damages and for reimbursement of futile expenses, cases of fraudulently concealed defects, guarantees, the cases of Section 438(1) nos. 1 and 2 and Section 634a(1) no. 2 BGB as well as statutory recourse claims under Sections 445a, 445b and 478 BGB. In this respect the statutory periods or the guarantee terms apply. This provision does not shorten any period for rental relationships.

(6) A manufacturer’s guarantee exists only insofar as the manufacturer concerned has actually granted it, and under its terms made available before the contract is concluded. It applies in addition to the statutory rights in case of defects and does not replace them. The Provider only assumes her own guarantee by a corresponding declaration of guarantee.

§ 13

Voluntary return of standard products

(1) For contracts with businesses there is no statutory consumer right of withdrawal. Statutory rights due to defects, breaches of duty or other grounds for withdrawal and termination remain unaffected.

(2) For standard products that are not individually manufactured or printed, the Provider grants a voluntary right of return within ten working days of receipt. For this purpose, working days are Monday to Friday excluding statutory public holidays at the Provider’s place of business. The return must be notified by email to hallo@doerr-concept.de within this period and the goods must be dispatched within the same period; timely dispatch is sufficient. The goods must be unused and in their original packaging. The Provider communicates the return address and extends the period appropriately if her late communication prevents timely return.

(3) Individually manufactured or printed products are excluded from this voluntary right. A further product-specific exclusion must be expressly agreed before the contract is concluded. The mere fact that a standard product is made by another manufacturer does not exclude its return.

(4) The Customer bears the costs of the voluntary return shipment. After receipt and inspection, the Provider refunds the purchase price of the properly returned goods without delay, at the latest within 14 days. Separately agreed services already rendered and outbound shipping costs are not refunded. These terms apply exclusively to the voluntary return and do not restrict statutory rights in case of defects.

§ 14

Liability

(1) The Provider is liable without limitation for damage caused intentionally or through gross negligence, in case of fraudulent concealment of defects, when assuming a guarantee to the extent of the guarantee, for culpably caused injury to life, body or health, and under the Product Liability Act and other mandatory liability provisions.

(2) In case of slightly negligent breach of essential contractual obligations, the Provider is liable for the foreseeable damage typical for this type of contract at the time the contract was concluded. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely.

(3) Otherwise, liability for damage caused through slight negligence is excluded. Statutory rights to performance, subsequent performance, price reduction, withdrawal and termination are not excluded by these provisions.

(4) These provisions also apply for the benefit of the Provider’s statutory representatives and vicarious agents. No other provision of these GTC restricts liability under paragraph 1.

§ 15

Force majeure

(1) If a party is temporarily unable to fulfil its obligations because of an event outside its sphere of responsibility, not foreseeable when the contract was concluded and not avoidable even by reasonable measures, it informs the other party without delay of the cause, the expected duration and possible remedies. An event such as a storm or an official measure does not automatically meet these conditions; the concrete effects on the owed service are decisive.

(2) The parties cooperate in reasonable measures to limit damage. Postponing a bindingly agreed event date requires an agreement. The failure of a partner or supplier alone does not release the Provider from her obligations; procurement risks and responsibility for vicarious agents remain in accordance with the contract and the law.

(3) The consequences of temporary or permanent obstacles to performance, in particular for remuneration, reimbursement, withdrawal, termination or adjustment of the contract, are governed by the statutory provisions, in particular Sections 275, 313 and 326 BGB. Services already rendered and third-party costs are only paid for insofar as there is a contractual or statutory claim. Refunds and saved expenses are taken into account.

§ 16

Confidentiality and data protection

(1) The parties keep information secret that is designated as confidential or whose confidentiality results from the circumstances, in particular unpublished concepts, calculations, business documents and access data. The obligation also applies after the end of the contract.

(2) Information may only be disclosed insofar as this is necessary for performing the contract and the recipients are appropriately bound to confidentiality or a statutory duty of disclosure exists. Not covered is information that is lawfully publicly known, was already lawfully known, was lawfully obtained from third parties or was developed independently. A breach of duty gives rise to statutory claims for injunction and damages.

(3) After the end of the contract, confidential documents provided are returned or deleted on request, unless statutory retention obligations, the exercise of legitimate legal claims or granted rights of use prevent this. Retained information remains protected. Backup copies are removed in the regular deletion cycle and not otherwise used until then.

(4) Each party complies with the data protection provisions applicable to its processing. In the case of processing on behalf of a controller, the parties conclude an agreement under Art. 28 GDPR before processing begins; in the case of joint controllership, they conclude the required agreement under Art. 26 GDPR. These GTC do not grant any blanket consent to data processing. Information on processing by the Provider can be found in the Privacy Policy and, where applicable, in supplementary project-related data protection notices.

§ 17

Artists’ Social Insurance Levy

The obligation to report and pay the Artists’ Social Insurance Levy (Künstlersozialabgabe) is governed by the statutory provisions and the respective contractual relationship. The Provider’s own statutory levy obligations are not shifted to the Customer by these GTC. If a separate pass-on of costs permitted by law is to be agreed, this is transparently set out in the offer before the order is placed. The parties provide each other with the information about the order required for the assessment.

§ 18

Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory statutory provisions remain unaffected.

(2) The exclusive place of jurisdiction is Kitzingen if both parties are merchants or both parties belong to the group of persons named in Section 38(1) of the German Code of Civil Procedure (ZPO). Otherwise, jurisdiction agreements and court jurisdiction are governed by the statutory provisions; the Customer’s mere status as a business is not sufficient.

(3) Changes and additions should be documented in text form. Individual agreements take precedence irrespective of their form; mandatory statutory formal requirements remain unaffected. If an English translation is to become part of the contract, the parties agree on the authoritative language version when the contract is concluded.

(4) If individual provisions have not become part of the contract or are invalid, the statutory legal consequences apply, in particular Section 306 BGB.

Last updated: 22 October 2026