§ 1

Scope and definitions

(1) These General Terms and Conditions (T&Cs) apply to all contracts between Ute Dörr, DÖRR CONCEPT, 97318 Kitzingen, Germany (hereinafter the “Provider”) and her customers for the sale of goods, in particular in the online shop, and for services in the areas of concept development, consulting, design, advertising technology and print, social media, and the planning, conceptualisation and delivery of trade fairs and events. They also apply to future contracts with the same customer, provided they were validly incorporated into a previous contract.

(2) The Provider’s offers are directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law (hereinafter the “Customer”). Consumers within the meaning of Section 13 BGB are excluded. By placing an order, the Customer confirms that they are acting in the exercise of a commercial or independent professional activity.

(3) Deviating, conflicting or supplementary terms of the Customer do not become part of the contract, even if the Provider does not expressly object to them. This does not apply if the Provider has expressly confirmed them in text form.

(4) In the event of conflict, the following order of precedence applies: first, individual agreements (in particular the quotation and order confirmation); second, these T&Cs; third, statutory provisions.

(5) Work services are services in which the Provider owes a finished work, for example design drafts, printed products or trade fair stands. Services are services in which the Provider owes an activity but not a specific result, for example consulting, concept development, coordination or social media management.

§ 2

Changes to these T&Cs

(1) For existing contracts, the T&Cs in the version valid at the time of conclusion of the contract apply.

(2) For future contracts, the current version published on the Provider’s website applies, to which reference is made in the quotation or the ordering process.

(3) Changes to an existing contract require agreement between both parties.

§ 3

Quotation, conclusion of contract and scope of services

(1) The presentation of products in the online shop is not a binding offer. By placing an order, the Customer submits a binding offer. The contract is concluded when the Provider accepts the order in text form by order confirmation or delivers the goods. The automatic acknowledgement of receipt is not an acceptance.

(2) Individual quotations from the Provider are binding for 30 days from the date of the quotation. The contract is concluded by signing the quotation, by approval in text form (including by email) or, in the case of verbal approval, by the Provider’s order confirmation.

(3) The scope of services results from the quotation or the order confirmation. For pure services, the Customer has no entitlement to the services leading to a particular economic success.

(4) The Provider may use third parties (partners, subcontractors) to perform her services, unless agreed otherwise.

(5) If a material selected by the Customer, such as a special paper, is not available for reasons for which the Provider is not responsible, she may propose a substitute material. The Customer may not reject this proposal if it is reasonable. It is reasonable in particular if the total price increases by no more than 5%, the substitute material is of comparable quality and does not differ significantly in colour.

(6) The Provider is subject to correct and timely delivery by her own suppliers, provided she is not responsible for the non-delivery. She will inform the Customer without delay and will promptly refund any payments already made for services not rendered.

§ 4

Prices and payment

(1) All prices are net prices in euros plus statutory value added tax.

(2) For packaging, the Provider charges 1% of the goods value in the online shop. Freight, shipping, postage, insurance and any customs duties are not included and are quoted and charged separately, unless they are included in the quotation. Additional costs may arise for rush orders.

(3) In the online shop, payment is made by prepayment (bank transfer), PayPal, or credit card or SEPA direct debit via Stripe. In the case of prepayment, production and shipping begin after receipt of payment.

(4) Unless agreed otherwise, invoices for services are payable within 14 days of receipt without deduction. For projects, trade fairs and events, the Provider may request down payments and instalments according to project progress, as well as advance payment for third-party services; amounts and dates are set out in the quotation.

(5) Additional and special services, such as changes, extensions and revisions, are charged separately. Unless agreed otherwise, they are charged according to the effort involved at the conditions communicated before the order is placed, plus value added tax.

(6) If the Customer is in default, the statutory provisions apply, in particular default interest at nine percentage points above the base interest rate and the flat-rate default fee under Section 288 (5) BGB. The Provider reserves the right to claim further damages.

(7) Objections to invoices must be notified in text form within 14 days of the invoice date.

(8) Set-off or retention is only permitted with undisputed claims or claims established by a final court decision.

§ 5

Customer cooperation and responsibility

(1) The Customer provides the Provider in good time with all information, data and decisions required for the performance of the services and carries out the necessary acts of cooperation.

(2) The Customer is responsible for checking the legal admissibility of the commissioned services, in particular with regard to competition, copyright, trademark and other intellectual property regulations.

(3) The Customer ensures that the graphics, texts, images, photos, logos and files provided by them do not infringe statutory provisions or third-party rights. They obtain all consents and permits for the creation and use of photos, in particular from persons depicted, and inform affected persons about the disclosure of personal data.

(4) If third parties assert claims against the Provider because of such infringements, she will inform the Customer without delay. The Customer indemnifies the Provider against third-party claims, supports her in legal defence and bears the costs of reasonable legal defence, provided the Provider is not partly at fault.

(5) If the Customer is in default of acceptance, approval or cooperation, the Provider may charge the resulting loss of services at the prices applicable at the time; statutory claims, in particular under Section 642 BGB, remain unaffected. If the Customer definitively refuses to cooperate, the Provider may demand the agreed remuneration less saved expenses. A definitive refusal generally exists if the Customer has not taken the required action 30 days after being requested to do so.

§ 6

Deadlines and delivery times

(1) Provision and delivery deadlines result from the quotation or order confirmation. They are non-binding unless expressly designated as binding. They are extended appropriately if the Customer fails to fulfil duties of cooperation or provides data and approvals late.

(2) Unless agreed otherwise, the Provider begins performing the commissioned services no later than four weeks after conclusion of the contract and after receipt of agreed down payments and required documents.

(3) Standard products from the online shop are shipped approximately 3 to 10 days after print approval, depending on the product. A binding delivery date is only given after print approval.

(4) For individual orders, design time is generally 2 to 3 weeks and print time generally 10 to 14 days from approval. As printing is outsourced, print time is not solely within the Provider’s control. For other orders, in particular the design and programming of a website, these times may vary.

(5) Partial deliveries are permitted insofar as they are reasonable for the Customer.

(6) In the event of unforeseen events, Section 15 applies.

§ 7

Delivery, transfer of risk and retention of title

(1) Shipping is at the Customer’s risk. Risk passes to the Customer upon handover of the goods to the carrier, forwarder or other person designated to carry out the shipment (Section 447 BGB). If shipping is delayed for reasons for which the Customer is responsible, risk passes upon notification that the goods are ready for dispatch.

(2) The Provider ensures proper packaging and securing of the goods. On request, she organises transport; shipping is quoted separately. The Customer may also commission their own carrier. The Provider communicates the tracking number on the day of dispatch. In the event of transport delays, the Customer contacts the carrier directly. The Provider only takes out transport insurance on request and at the Customer’s expense.

(3) The goods remain the property of the Provider until all claims arising from the business relationship have been paid in full. The Customer may resell the goods in the ordinary course of business and hereby assigns to the Provider the resulting claims in the amount of the invoice value. The Customer notifies the Provider without delay of any access by third parties to the reserved goods. If the value of the securities exceeds the outstanding claims by more than 10%, the Provider will release securities of her choice on request.

§ 8

Print data, proof and approval

(1) The Customer provides the print data or commissions its creation. They are responsible for holding all copyright and usage rights to the submitted motifs.

(2) Before production, the Customer receives a proof or preview by email for approval. By approving, the Customer assumes responsibility for content, text, spelling, image selection and format. Production begins only after approval.

(3) Customary deviations in colour, material and format, in particular between screen display and print, as well as over- or under-deliveries of up to 10% for individually manufactured products, are not defects.

§ 9

Events, trade fairs and third-party services

(1) The Provider plans, conceptualises, coordinates and designs events and trade fair presences. Unless expressly agreed otherwise in the quotation, the Customer remains the organiser in the legal sense.

(2) Third-party services such as venue, catering, technology, performers, staff, floral design, photo and film are shown separately in the quotation. The Provider selects her partners carefully and agrees the selection with the Customer. Whether she commissions third-party services in her own name or in the Customer’s name is set out in the quotation. The Provider passes partners’ terms, such as minimum orders or cancellation scales, on to the Customer. For errors by partners, she is liable within the scope of Section 14 and for careful selection and coordination; on request, she assigns claims against partners to the Customer.

(3) Menu and beverage selections are compiled individually by the Provider together with her catering partners to suit the theme, motto and occasion of the event and agreed with the Customer. The selection becomes binding upon approval in text form. The Customer communicates the binding number of guests by the date stated in the quotation; later increases are only possible subject to availability, later reductions reduce the remuneration only insofar as partners do not charge costs.

(4) The Customer informs the Provider in good time of guests’ allergies, intolerances and special diets. Allergen information is provided according to the caterers’ details. Complete freedom from allergens can only be guaranteed if expressly agreed.

(5) The Customer supports the Provider with permits and observes house rules, trade fair regulations and technical guidelines of the venue and the trade fair organiser. Registrations and fees, for example for GEMA, alcohol licences or special use, are borne by the Customer as organiser unless the quotation expressly includes them.

(6) The Customer bears the weather risk for outdoor events. The Provider agrees alternative concepts with the Customer; resulting additional costs are charged separately.

(7) Provided systems, furniture, decoration and technology must be handled with care. The Customer is liable for damage and loss during the period of provision insofar as they are responsible for it.

(8) The Provider may document events by photo and film. She may use recordings without identifiable persons, such as decoration, rooms and table settings, for self-promotion and as references. She uses recordings with identifiable persons, as well as the Customer’s names, logos and brands, only with the Customer’s consent and, where required, the consent of the persons depicted.

§ 10

Changes, cancellation and termination

(1) If the Customer changes, extends or cancels an order, the agreed remuneration is adjusted accordingly.

(2) Cancellations and terminations must be made in text form.

(3) If the Customer terminates a contract for work or withdraws from it without being entitled to do so, the Provider retains her claim to the agreed remuneration, less saved expenses and what she earns or maliciously fails to earn through other use (Section 648 BGB). The parties agree on the following flat-rate calculation: if termination occurs before work begins, the Customer owes 10% of the agreed remuneration. If it occurs afterwards, the Customer owes the services rendered up to that point, the costs incurred and no longer cancellable for third-party services, and 10% of the remuneration for the services not yet rendered. The Customer may prove lower expenses and the Provider may prove higher expenses.

(4) For individually manufactured or printed products whose production has already begun, the Provider may charge up to the full order costs less saved expenses.

(5) The right of both parties to terminate for good cause remains unaffected.

§ 11

Rights of use and copyright

(1) Upon full payment of the agreed remuneration, the Customer receives, unless an exclusive right of use is expressly agreed in the quotation, the non-exclusive rights of use, unlimited in time and territory, to the services rendered for the use contractually assumed. Until then, only a revocable right of use for review and approval exists.

(2) Drafts, raw data, open layout and working files and other working materials required for creation remain the property of the Provider and are only released under a separate agreement against payment.

(3) The Customer is not entitled to transfer the rights of use in whole or in part to third parties unless the Provider consents.

(4) Third-party rights, for example of photographers, in fonts, stock material or software, remain unaffected. In these cases, the scope of use is governed by the respective licence.

(5) The Provider may show the works created as a reference after completion of the project. She names the Customer’s name and logos only with their prior consent. Confidential content is excluded.

§ 12

Acceptance, inspection and defects

(1) For work services, the Provider notifies the Customer of completion and makes the service available for acceptance, by sending or handing over the products or files or by installation at an agreed location. The Customer inspects the service without delay and submits a defect report in text form within two weeks, stating the defects found in detail. If the Customer raises no complaint within this period, the service is deemed accepted if the Provider has pointed out this consequence in her notification. Section 640 (2) BGB remains unaffected.

(2) For the purchase of goods, the inspection and notification obligation under Section 377 of the German Commercial Code (HGB) applies. Deviations in quantity or scope of delivery must be reported by email to hallo@doerr-concept.de within 10 working days of receipt of the goods. Transport damage must be reported with photos within 3 working days of receipt; the Customer notes the damage on the delivery note upon acceptance. Hidden defects must be reported without delay after discovery.

(3) In the event of defects, the Provider provides subsequent performance at her option by repair or replacement delivery. If subsequent performance fails, the statutory rights apply. The Provider points out that, according to the state of the art, it is not possible to rule out errors in data processing programs under all conditions of use.

(4) Rights in respect of defects are excluded insofar as the defect is due to external influences or improper use, or the Customer or third parties make changes or additions to the services without the Provider’s approval. The Customer may prove that the change did not cause the defect.

(5) Claims for defects become time-barred 12 months after delivery or acceptance. This does not apply in cases of intent, fraudulent concealment of a defect, assumption of a guarantee, claims under the Product Liability Act, or injury to life, body or health; the statutory periods apply in these cases.

(6) For products from the respective manufacturers, the manufacturer’s warranty applies in addition, in accordance with the manufacturer’s warranty terms. The Provider only assumes her own guarantee if she expressly declares it as such.

§ 13

Return of standard products

(1) There is no statutory right of withdrawal, as the online shop is directed exclusively at businesses.

(2) On a voluntary basis, the Provider grants the Customer a contractual right of return for standard products: she takes them back within 10 working days of receipt if they are returned unused and in the original packaging and the return was announced in advance by email to hallo@doerr-concept.de. The Customer bears the return shipping costs. The purchase price is refunded after receipt and inspection of the goods.

(3) Individually manufactured or printed products and third-party products are excluded from return. Statutory rights in respect of defects remain unaffected.

§ 14

Liability

(1) The Provider is liable without limitation in cases of intent and gross negligence, fraudulent concealment of defects, assumption of a guarantee of quality, injury to life, body or health, and under the Product Liability Act.

(2) In cases of slight negligence, the Provider is liable only for breach of essential contractual obligations, i.e. obligations whose fulfilment is essential for the proper performance of the contract and on whose observance the Customer may regularly rely (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for this type of contract.

(3) Otherwise, liability for slight negligence is excluded.

(4) The above provisions also apply for the benefit of the Provider’s vicarious agents and legal representatives.

(5) Liability for third-party services is governed by Section 9 (2); responsibility for content supplied by the Customer is governed by Section 5.

§ 15

Force majeure and unforeseen events

(1) Events of force majeure release the affected party from its performance obligations for the duration and to the extent of their effects. Force majeure means all unforeseeable events whose effects on performance of the contract neither party is responsible for, in particular natural events, severe weather, epidemics, official orders, lawful industrial action including at third-party companies, failures of energy or transport infrastructure, and non-culpable failures of venues, performers or suppliers. Deadlines and delivery dates are extended by the corresponding period. The Provider informs the Customer without delay.

(2) If the obstacle lasts longer than eight weeks or an event cannot take place on the agreed date, both parties may withdraw from the contract with regard to the part not yet performed; a postponement will be agreed jointly where possible. Services already rendered as well as costs incurred and no longer avoidable for third-party services are to be paid.

§ 16

Confidentiality and data protection

(1) The parties keep confidential information secret and do not disclose it to third parties. This obligation applies before, during and after negotiations and after the end of the contract.

(2) Confidential information means all information, data and documents made available to the other party orally, in writing or digitally in connection with a contract or its negotiation, in particular ideas, concepts, product descriptions, access data, developments and techniques.

(3) Disclosure is only permitted insofar as it is necessary for performance of the contract, in particular to partners and service providers who are themselves bound to secrecy. Otherwise, it requires the other party’s consent in text form. The parties oblige the persons dealing with confidential information to secrecy and are responsible for their breaches as for their own conduct.

(4) The obligations do not apply to information that is publicly known or accessible, that the other party already lawfully obtained before the negotiations or lawfully from third parties, that was expressly designated as non-confidential, or that must be disclosed due to legal obligations.

(5) After termination of the contractual relationship, the parties return documents provided on request and delete or destroy confidential information, unless statutory retention obligations prevent this.

(6) In the event of culpable breach of these confidentiality provisions, the infringing party pays the other party a contractual penalty of 1,000 euros per individual case. The right to claim further damages remains reserved; the contractual penalty will be credited against them.

(7) The Provider processes personal data within the purpose of the order in accordance with applicable data protection provisions. Details are set out in the Privacy Policy. Where the Provider processes personal data on behalf of the Customer, the parties conclude a data processing agreement.

§ 17

Artists’ Social Insurance Contribution

The Customer is informed that, as a user of artistic or publishing services, they may be obliged under statutory provisions to pay contributions to the German Artists’ Social Insurance Fund (Künstlersozialkasse). The Customer is themselves responsible for reporting and paying the contribution.

§ 18

Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) Exclusive place of jurisdiction for all disputes arising from the business relationship is, to the extent permitted by law, the Provider’s registered office in Kitzingen. The Provider is also entitled to sue the Customer at their general place of jurisdiction.

(3) Amendments and supplements to a contract require text form. This also applies to the waiver of this text form requirement. Individual agreements take precedence.

(4) Should individual provisions of these T&Cs be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by a valid one that comes closest to its economic purpose.

This English version is provided for convenience; in case of doubt, the German version prevails.

As of: October 2026